Terms & Conditions
Terms & Conditions
ACCEPTANCE: Orders are accepted by us, All Tots Treasures (ABN 36 969 277 679), subject to the following conditions of sale.
PRICES: Goods will be invoiced as follows: Purchase price plus GST, plus delivery (if applicable). All prices are those ruling at date of despatch and are ex works, plus GST. Prices may change without notice and are current at the time or order only.
ORDERS: May be placed online only or purchased in store
PAYMENTS: Payments may be made in your choice of:
- Using PayPal via our Online Store
- Direct Bank Deposits - Account details provided on Order Confirmation, with orders processed once confirmation of payment into our bank account
- Credit Card payment over the phone
Your order will be despatched upon cleared funds being received.
RETENTION OF OWNERSHIP: Title of goods is property of All Tots Treasures until full payment is received.
CARRIAGE AND DELIVERY: Delivery will be made within Australia only, with a flat rate charge of $9.50. For larger or bulkier items, additional shipping charges may apply and will be indicated during the Checkout process. Delivery to some rural country areas, WA or NT may incur additional shipping costs above that indicated at time of checkout. Should further shipping charges apply for your order, we will contact you directly to advise of additional costs.
Once confirmation of payment is received, orders will be processed and shipped within 48 hours. We aim to have your products delivered to you within 2-10 business days, depending on delivery proximity to Melbourne.
All orders will automatically be sent with a requirement of Signature on Delivery. Should you wish for your item to be left, please indicate that you provide Authority to Leave the Parcel. Please note that by giving us the permission to use 'Authority to Leave' with your order, all insurance cover for loss of goods will no longer apply. Neither All Tots Treasures or our shipping companies Australia Post or Couriers Please will be liable for any damages or loss of goods after your order is delivered when Authority to Leave is applied.
Please see our Delivery Information page for full delivery Terms & Conditions.
CANCELLATION: Cancellation will only be accepted on written notification from the buyer and only if notification is received prior to despatch of goods. A processing fee of 10% of order value will apply to order cancellations.
RETURNS: At All Tots Treasures we aim to deliver you quality products from our store. If for some reason you are dissatisfied with your purchase or the goods you receive are faulty or damaged, we will provide a full refund if requested within 14 days of purchase.
To arrange for a refund, please click on our ‘Returns’ page, located in the ‘Information’ section below, completing all information to request a ‘RMA Number’. We will then contact you to provide you with the RMA Number and return address, or arrange for a replacement or exchange as required for faulty goods.
Should you be returning goods due to changing your mind, you are responsible for the cost of returning the item and any subsequent postage of new item. The goods are to be in original and unopened condition, with refund of the original product cost only.
We are unable to accept returns on Sale/Discounted items purchased.
Should you have any further queries in relation to Returns, please contact us at firstname.lastname@example.org.
SPECIFICATIONS: Technical data dimensions, weights etc given in our literature are a guide only and no guarantee is given or implied that goods will conform in absolute detail to the description and illustration. All Tots Treasures reserves the rights to amend specifications and to withdraw products from our literature without prior notice.
LIABILITY: The purchaser is responsible for the goods being sufficient and suitable for its purpose, maintaining them and using them in their stated conditions of use. All Tots Treasures liability is confined to the repair or at All Tots Treasures option the replacement of goods, which in the opinion of All Tots Treasures are defective other than from damage or misuse, provided that the goods are returned within one month from the date of delivery to the purchaser.
BIRTHDAY CHEST: For all birthdays from January 2017, All Tots Treasures Birthday Chest Gift Vouchers will only be supplied to Parents or Grandparents for a child, to the value of $10.00. A child may only receive one Birthday Chest Voucher so only the first registration from either a Parent or Grandparent will be accepted. Only one Birthday Chest Gift Voucher may be redeemed per day and if redeeming your Gift Voucher in store, you must provide a printed copy of the voucher at time of redemption in order for us to maintain our records.
All registrations to the All Tots Treasures Birthday Chest must be made at least one month prior to the child's birthday. Birthday Chest Gift Vouchers are emailed at the end of the month prior to the child's birthday. Any registrations made within the same month of the childs birth will receive their first voucher in the following year.
All Tots Treasures Birthday Chest Gift Vouchers are valid for a period of 3 months only from date of child's birthday.
Birthday Chest is a goodwill gesture from All Tots Treasures and changes to the terms and conditions of Birthday Chest may change at any time, at the discretion of management. If management believes that false details have been provided, they reserve the right to withdraw a registration at any time.